Refund policy

Effective October 27, 2026.

14 days for unused credits

Request a full refund within 14 days of payment if none of the credits from that pack have been spent. We also correct or refund duplicate charges and payments where credits were not delivered. For spent packs or requests after 14 days, contact support so we can review the issue. Any refund or cancellation rights required by applicable law still apply.

How to request a refund

Email support@pulsedrive.site with your Pulse Drive username, the purchase reference from Buy credits → Recent purchases, and a short explanation. If you cannot log in, include your Stripe receipt reference. Do not send card details, passwords, reset links, bank information, or ID documents.

We review the payment and credit-use records. Approved refunds return to the original payment method through Stripe. Your bank or payment provider determines when the refund appears. Refunded credits are removed; any previously spent amount may create a points adjustment. We do not charge a separate refund-processing fee.

Payment still pending?

Reopen Buy credits and select Check payment status. Do not pay a second time while a previous payment is pending. Contact support if the credits do not arrive after Stripe confirms payment.